Privacy Policy
This Privacy Policy explains how AlveriqueivoryWorks and the template entity ("we", "us" or "our") handle personal information when you visit alveriqueivoryworks.com, contact us, request a consultation, make an enquiry or otherwise interact with our tailoring and garment services.
1. Scope and Australian privacy framework
We aim to handle personal information consistently with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities. This policy is intended to describe our information handling practices in a clear and accessible way.
2. Information we may collect
Depending on how you interact with us, we may collect your name, email address, telephone number, enquiry details, appointment preferences, garment requirements, sizing or measurement information that you choose to provide, style preferences, transaction and payment-related records, correspondence, technical browser information, IP address, device information and information generated through cookies or similar technologies.
3. How information is collected
Information may be collected directly from you through website forms, email, telephone, consultations, fittings, orders and other communications. Technical data may be collected automatically when you use the website. We may also receive information from service providers that assist with hosting, analytics, security, payments, communications or appointment administration, subject to the settings and services actually used by the business.
4. Purposes of use
We may use personal information to respond to enquiries; arrange consultations and fittings; prepare, alter or deliver garments; provide quotations and customer service; maintain business and accounting records; improve our services; protect the website and business from misuse; comply with legal obligations; and send marketing communications where permitted and where the required consent or other lawful basis exists.
5. Direct marketing
Where we send commercial electronic messages, we intend to follow applicable Australian requirements. You may withdraw consent to marketing communications using the unsubscribe method provided in the relevant message or by contacting us. Service and transactional communications may still be sent when reasonably required to manage an enquiry, appointment or order.
6. Disclosure of information
We may disclose personal information to employees, contractors, professional advisers and suppliers who need it to provide services on our behalf, such as website hosting, secure data storage, payment processing, delivery, communications or IT support. We may also disclose information when required or authorised by law, to protect legal rights, or in connection with a genuine business restructuring or transfer subject to appropriate protections.
7. Overseas disclosures
Some technology or service providers may store or process information outside Australia. Where applicable, we take reasonable steps appropriate to the circumstances to assess providers and handle cross-border disclosures consistently with applicable privacy obligations. The countries involved may vary depending on the providers used at the time.
8. Cookies and analytics
The website may use cookies, local storage or similar technologies for essential functionality, security, preferences and, if enabled, analytics. More information is provided in our Cookie Policy. You can control many cookies through browser settings, although disabling essential storage may affect website functionality.
9. Data quality, security and retention
We take reasonable administrative, technical and organisational steps appropriate to the nature of the information we hold to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only for as long as reasonably required for the purpose for which it was collected, to provide services, maintain records, resolve disputes or meet legal obligations, after which it may be securely deleted or de-identified where appropriate.
10. Access and correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to applicable exceptions. We may need to verify your identity before responding to a request.
11. Privacy complaints
If you have a privacy concern, contact us using the details below and provide enough information for us to understand the issue. We will aim to acknowledge and assess complaints within a reasonable period. If applicable law gives you the right to escalate a matter to an Australian regulator, that right is not limited by this policy.
12. Children
Our services are intended for customers capable of entering into or participating in ordinary commercial arrangements. We do not knowingly seek to collect unnecessary personal information from children. A parent or guardian should contact us if they believe a child has provided personal information without appropriate involvement.
13. Changes to this policy
We may update this Privacy Policy to reflect legal, operational or technology changes. The latest version will be published on this page with the updated date.
14. Contact
Privacy enquiries can be directed to , ; email: info@alveriqueivoryworks.com; phone: +61 2 5550 0184.